When moving information online diminishes change: advisory services to SMEs

Customer's Loyalty to Online Banking Services

The progress of technology, the expansion of the Internet, and the emergence of online social media have created an appropriate infrastructure for communication and transfer of experiences. These environmental changes have transformed customer relationship with firms and have forced them to provide online services. The purpose of this paper is to develop a comprehensive model of customer loyalt...

Knowledge-Based Services in Building Management: Online Advisory Expert System

Appearance of new services in facility management is possible only due to efficient usage of informational potential present in modern buildings. Such services (knowledge-based services) use information that is already present among the general data. Efficient usage of this information requires a close connection between the building automation and building management. This connection is carrie...

Challenges in Moving from Documents to Information Web for Services

The service industry has traditionally relied on physical documents to communicate and manage their project and operational activities. As they adopt the object-centric view of Web2.0 technologies in their productivity tools, knowledge-based workers now have to work with interconnected object-centric view of information where they earlier had to deal with only documents created from wordprocess...

Agricultural Advisory Services

Risk Communication for Farmers’ Adaptation to Climate Change: A New Task for Agricultural Advisory Services

Decision making in agricultural production is a complex process in which many risks such as natural, economic and social ones need to be considered. Climate change is one important example for complex risks causing ambiguities. How can farmers be supported to pro-actively deal with and adapt to climate change? A comprehensive answer to this question can create a good potential for an improved r...